Troubleshoot Logging Into Vendor Portal
This article describes how you will be able to resolve your log in issues.
If you are using 1 email address to log into multiple vendor accounts, you need to use the password of the vendor account requested.
Example of requested accounts to be able to switch between accounts:
Vendor 1 | Email: [email protected] / Password: password / Date: Yesterday
Vendor 2 | Email: [email protected] / Password: test / Date: Today
To log into your account, you will need to use the login credentials for Vendor 2
Email: [email protected] / Password: test
Logging in with the credentials for Vendor 1 will be incorrect. However, you will still be able to switch to Vendor 1.
You may also request a new password by doing the following
- 1.On the log in page, click on the "Forgot Password" button.
Figure 1: Forgot Password
2. Enter your account email address in the email box as shown in the figure below.
Figure 2: Enter Vendor Login Email
3. An email with instructions will be sent to the email you entered in step 2 if it exists.
4. Follow the instructions in the email and reset your password.
5. Log into your vendor portal using the new password.